Canada Global (Web News) A filter based on AI technology has been developed that can identify shouting human voices and convert them into calm speech. Japanese tech companies have long been aware of this tension. Call center employees have to face every single day when many customers take their anger out on them.
A Japanese company called Sofbank has come up with an effective solution using AI technology to reduce the stress of call center operators by turning aggressive speech into completely calm speech. The company claims to have developed a noise filter. Spent three years developing a system that can identify the sound of shouting and automatically convert it into calm speech.
